Updated: SCSM portals of third-party
Since the end of 2016/beginning 2017 there regarding the Web portals of third-party providers for the Service Manager to report some news. Gridpro, the major provider of Cireson, and itnetX were diligent and have expanded their portal products for SCSM or completely redesigned. All portals are available now for SCSM 2016.
Its novelty is that itnetX now an analyst portal for SCSM provides and thus allows not only to service users but also the help desk and service staff to do their work directly in the browser and to use not the bulky SCSM console.
Also, are forms offered in the analyst portal the end user portal for Content and layout fully customizable.
Both portal solutions have been designed and support, thanks to responsivem design, also the display on mobile devices, such as tablets and Smartphones.
By gridpro, the Silverlight based solution "WebFront" for a SCSM analyst knows man for many years portal, which long time was the only Web-based solution for this area.
Because the Silverlight solution is somewhat in the years, it is good that there is now a modern successor, allows also an appealing responsives design with HTML5 and CSS3.
Also at gridpro layout and content of the forms and the solution can be adapted even.
Cireson has already been longer full solutions for self service and Analyst Portal in the portfolio. These solutions are continuously further developed and received new features on a regular basis.
Based on HTML5 and CSS3, you can expect here, too modern, adaptable design, as well as the compatibility of the solutions related to SCSM 2016.